1. Payment Processing
Payments are processed by Razorpay. By completing a purchase you agree to Razorpay's Terms of Use and Privacy Policy in addition to this policy. Fita AI may add additional payment gateways in future; their respective terms will apply.
2. Plans Available
- Trial (Free) — no payment required. AI usage limited. No expiry until quota exhausted.
- Boost (one-time) — replenishes your Trial quota for 30 days. Non-refundable.
- Fita Lite (monthly / yearly) — recurring subscription. Access to core AI features with monthly limits.
- Fita Pro (monthly / yearly) — recurring subscription. Higher limits across all AI features.
- BYOK (monthly / yearly) — recurring subscription. Unlimited Fita platform usage; you pay your AI provider directly for API usage.
3. Subscriptions and Auto-Renewal
Subscriptions are billed at the start of each billing period and auto-renew unless cancelled. There is no self-serve cancellation. To cancel a subscription or request any exception, email hi@fitaai.com. We aim to respond within 3 business days.
4. No-Refund Policy
All payments are non-refundable. This includes:
- Monthly and yearly subscriptions (no refund for unused portion of any period)
- One-time Boost payments
- BYOK plan subscriptions (Fita platform fee only; your AI provider API costs are separate and governed by your provider)
- Partial-period usage (no prorated refunds for any reason)
5. Exceptional Refunds
In exceptional circumstances, we may at our sole discretion issue a partial or full refund. To request consideration, email hi@fitaai.com with your account email and reason. Submission does not guarantee a refund.
6. BYOK Plan — Important
The BYOK plan covers access to the Fita platform only. API costs charged by your AI provider (Google, OpenAI) are billed directly by that provider and are entirely your responsibility. Fita AI has no visibility into or liability for those costs.
7. Failed Payments
If a recurring payment fails, your plan may be downgraded or suspended. We will notify you by email. To restore access, email hi@fitaai.com or re-subscribe.
8. Contact
For all billing queries: hi@fitaai.com